FAQ's

Slappa’s Thongs will attempt to replace any defective thongs (subject to availability) or refund you for defective thongs (including reasonable shipping costs) provided that the return is arranged by emailing info@slappasthongs.com.au, is returned to Slappa’s Thongs with proof of purchase within 14 days of date of receipt of purchase, they must be in the original condition you received them, including all packaging and labelling and must not have been worn.

If your Slappa’s Thongs shrink within 14 days due being left in a car, out in the hot sun or tent we will replace, but not refund. All associated shipping costs (return and resend) are to be paid by you, the purchaser, and proof of purchased within 14 days of the date of receipt must be provided.

It is recommended all returns be sent via trackable or registered post as we do not accept responsibility for lost items.

Exchange of unworn Slappa’s as a result of ordering the incorrect size is possible [subject to stock availability] providing the following:

• Slappa’s Thongs need to be returned with proof of purchase within 14 days* of the date of receipt of purchase.
• They must be in the original condition you received them and must not have been worn.
• All original materials must be returned, including all packaging and labelling.
• All associated shipping costs [return and resend] are to be paid by you, the purchaser.

*December Returns Policy: To encourage gift giving each year and to ensure our customer’s convenience when dealing with Australia Post at its busiest time we are pleased to offer an extended 30 day return policy for all orders placed in the month of December.

If a shipping error has been made by Slappa’s Thongs and the wrong size or colour has been supplied, Slappa’s Thongs will cover all shipping costs associated with the exchange and replacement of goods. Slappa’s Thongs will still require proof of purchase within 14 days of the date of receipt of purchase, the thongs must be in the original condition you received them, you must return all materials including all packaging and labelling and the thongs must not have been worn.

Returns can take 7- 10 business days to reach our Dispatch team.

Once received, your request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Our expected life span for Slappa’s can be anywhere from 6 months to 6 years it depends very much on which part of the country you’re in and what kind of surfaces you’re walking on, also how often you wear them and how they are stored and cleaned.

At this point in time, your worn and old Slappa’s Thongs currently cannot be recycled. We have, however, partnered with Upparel and are actively working to find solutions for recycling old thongs. In the meantime, we are offering a unique deal when you send 10kg of your old and unwanted clothing you will receive a $20 online store credit to spend online at Slappa’s Thongs. All you need to do is visit https://www.upparel.com.au/slappasthongs.

Slappa’s Thongs can be cleaned with a wet cloth, in the shower and in a cold washing machine.

• Go rock climbing or walk on very jagged materials.
• Leave them in a hot car, tent or in direct sunlight for long periods

EVA is a very durable and flexible material which makes Slappa’s Thongs quite strong and long-lasting.

It is best to take your foot out of the thongs and then pull the thong out with your hands from the sole, not the toe piece. This is so you don’t weaken or put pressure on the toe piece.

Yes, they can! And that’s why it’s extremely important that you NEVER leave your Slappa’s in direct sunlight or in a hot car, closed hot tent or high temperature area for long periods of time.

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by emailing us on: slappasthongs@gmail.com

Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state delivered. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address.

To cancel an order, simply email us on info@slappasthongs.com.au. Alternatively, you can phone us on 08 8942 1292.

If the order has already been dispatched you can send the items back to us within 14 days for a full refund less any applicable postage costs.

Yes, International orders are available. Shipping can be calculated once you have added your purchase to the cart. Click on ‘calculate shipping’ button and indicate your country, state or postcode. All orders are posted airmail. Delivery may take from 7-30 days for international postage for addresses outside Australia, depending on your location.

We aim to dispatch your Slappa’s Thongs on the same day the order is placed, however, please allow up to 48hrs for processing your order prior to shipping.

Orders are shipped on business days only (Monday – Friday, excluding public holidays within Australia).

Once your order is lodged, your tracking number will be emailed to you by Australia Post advising a parcel is coming from Darwin. Be sure to check your junk/ spam folder in case it lands there!

You can enter your Tracking ID on the Aus Post website here: https://auspost.com.au/mypost/track/#/search

We do get asked often to make other styles. Currently we are so busy with our thongs that we only offer the one style.

We do have lots of customers who buy Slappa’s Thongs when they normally can’t wear this style; our thongs are made from EVA foam which is very soft between the toes and doesn’t cause friction like rubber thongs which can cause rubbing.

If your size doesn’t appear in the options on your preferred colour or if the size is disabled (out of stock) it means that we don’t have that colour/size combination available.

We don’t currently allow backorders of products but you are welcome to send us an email letting us know which colour and size you weren’t able to buy and we’ll add this to our list of requests for the next production.

Please note we aren’t always able to produce every size and colour combination, but we appreciate you letting us know what there is demand for.

Yes the moulds for the Originals are too old now which is why we upgraded to the new moulds and higher quality material. We will continue to sell Original Slappa’s until we run out of stock; they are available in limited colours and sizes.

Our new and improved 'Essentials' range of Slappa’s were released in November 2018 and are slightly longer around the toes and a tiny bit wider allowing us to fit even more people into Slappa’s. We have made sure these adjustments only affect the shape of the thongs not the size though so you can continue to order the same size as before.

Another improvement we made was to the actual EVA material; Slappa’s are now much softer to start with, they don’t feel as tight, and they mould to your feet almost instantly!

If you bought your last pair online simply email us: slappasthongs@gmail.com with your first name, last name and email address and we’ll let you know what size you ordered previously.

If you purchased from a stockist we aren’t able to look up your past orders via our system but one trick is to use a wet cloth to wipe over the circle with the size in it on the bottom of your Slappa’s; it will help the numbers appear even if they’ve been faded away.

To ensure your Slappa’s Thongs ‘fit like a glove’ we recommend that you download our size chart.

The alternative method is to measure your existing thongs from the Big Toe to the middle of the back of the heel or to where the heel of your foot sits in the thongs (see image below). Our sizes are listed in cms on the website. Please also take the time to read our Terms and Conditions prior to placing your order.

Yes, you sure can! Our gift vouchers can be purchased directly off our website. A digital copy of the voucher with a unique coupon code will be sent to you once your order has been processed.

If you have a coupon code you can enter it during checkout. Simply select all the products you’d like to purchase and ‘Add Them To Cart’ then in the top right of the screen hover over the Cart icon and select ‘Checkout’. The very top of the Checkout Screen is a button that looks like this:

Enter the coupon code and click ‘Apply Coupon’.

Please note the coupon can only be used on full priced items

Please double check the credit card number and expiration date on your card. Remember we only accept Visa, MasterCard, secure payment, PayPal and Afterpay (min $50 spend).

If your card details are correct check the name on your order matches the name on your bank card/account; we have had instances in the past where some Banks require the name on the order to be the same name as on the payment method so this may be worth checking (eg. If you are using your husband/wife’s card ensure you have their name not yours as the Billing Name)

If you have tried a few times to process the payment you may need to refresh your page or clear your cache.

If you are trying to checkout using Afterpay and it is declined please read the information and follow the steps on their troubleshooting page.

PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card information to the merchant. To create an account simply visit https://www.paypal.com/au/welcome/signup

Slappa’s Thongs are not orthotics and we never claim that they can cure or even ease any health condition. However we have many chemists, podiatrists, chiropractors and physiotherapists that both recommend and stock Slappa’s Thongs.

In our most recent Customer Survey we asked feedback on what our Customers felt Slappa’s Thongs had helped with and received the following responses;

• Plantar Fasciitis
• Ankle, Heel and Foot Pain
• Back Pain
• Diabetic Neuropathy
• Morton’s Neuroma
• Heel Spurs
• Corns
• Knee pain
• Alignment
• Numbness in feet caused by surgery or Chemotherapy

EVA is a very durable and flexible material which makes Slappa’s Thongs quite strong and long-lasting.

Some people’s feet tend to sweat more than others; if you do have a problem with sweaty feet then be sure to keep your Slappa’s clean and avoid wearing any kind of foot oils, lotions or creams.

Here are just some of the reasons we hear from our happy customers why they love their Slappa’s;

• They are super comfortable
• Great for those who suffer from Plantar Fasciitis
• Work well for people who require orthotic footwear or orthotic friendly shoes
• Great arch support
• Moulds to your foot shape
• They don’t make your feet get smelly
• They don’t have seams that rub and give you blisters
• You can walk for miles in them
• Relaxes sore and tired feet
• Protects your posture
• Good life span
• Great selection of colours
• Extremely lightweight and durable
• Perfect for footwear when pregnant

If you’ve just received a brand-new pair of Slappa’s and they seem to be a little smaller than your older pair rest assured this is perfectly normal. Since Slappa’s mould to your feet your old pair will have, over time, pushed out around your feet making them look wider and longer.

The best way to help them mould quickly is to leave them in the sun for 10 – 15 minutes then wear them around. You can also wear them in the shower so the hot water can soften the EVA foam and help mould to your feet. If they’re still feeling quite tight after moulding in the shower a few times you can try wearing them around the house with socks this should help the straps stretch also

If you have any doubts about whether your Slappa’s are a correct fit please send through photos of them on your feet showing the back of the heels, front looking down at toes and side profile showing the arch to: info@slappasthongs.com.au

When your Slappa’s first arrive they may take some time to mould to your feet and become comfy. This is because podiatrists and chiropractors recommend that they start firm for better support.

To help your Slappa’s mould to your feet quickly and easily simply keep wearing them in the shower, until soften to your liking; the hot water will soften the EVA foam and loosen the toe piece and straps. You can also leave them in direct sunlight for 10 – 15 minutes then wear them around.

If you have any issues or questions about moulding please send us an email.

You sure can! Click here to view/download a digital copy

Australian orders

We aim to dispatch your Slappa’s Thongs on the same day the order is placed, however, please allow up to 48hrs for processing your order prior to shipping. Orders are shipped on business days only, being Monday-Friday, excluding public holidays within Australia. Most deliveries will be delivered in Australia within 2-7 days.

Deliveries will be sent via trackable receipted delivery by Australia Post.

International orders

International orders are available. Shipping can be calculated once you have added your purchase to the cart. Click on ‘calculate shipping’ button and indicate your country, state or postcode. All orders are posted airmail. Delivery may take from 7-30 days for international postage for addresses outside Australia, depending on your location.

Slappa’s Thongs offers two shipping options;

Parcel Post – $9.50
Express Post – $15

Slappa’s Thongs offer two shipping options; Parcel Post – $9.50 and Express Post – $15. All orders are shipped from our fulfilment centre in Adelaide, Parcel Post 4-6 working days, Express Post 1-3 working days anywhere within Australia. We also offer free shipping (to Australian addresses only) for orders over $60. So why not get a pair for the whole family!

Our sizing starts from Size 34, so kids from about the age of 6 can wear Slappa’s Thongs.

Slappa’s Thongs are available in;

• European Sizes 34 – 47
• Australian Sizes 4 – 15

They are unisex to suit both women and men. Simply refer to our official Slappa's Thongs sizing chart. These can also be converted to UK & US sizes.

Visa, Mastercard, secure payment, PayPal and Afterpay (min $50 spend).

All orders are subject to availability. Slappa’s Thongs can be purchased in the following ways:

1. Online at www.slappasthongs.com.au via the secure PayPal, secure AfterPay or secure Braintree NAB Transact credit card facility
2. By emailing us at: info@slappasthongs.com.au to arrange delivery and payment
3. By calling us between the hours of 9am – 5pm (ACST) on (08) 8942 1292 or 0438 520 898

When founder Denise Dunn was first rolling the product out in 2010 she asked all her family and friends to come up with and vote on a name; "Slappa's Thongs" was one of the suggestions and everyone laughed but at the same time… loved it! The name has stuck, and the thongs have been known as "Slappa's" ever since.

Slappa's Thongs are made in China as Australia has no manufacturers that are capable of closed cell foam injection. Slappa's Thongs are committed to ensuring that all our thongs are made to high standards and meet all Australian requirements. We visit our manufacturers on a regular basis to ensure quality standards of production and human rights are being met.

Yes! Slappa's are proudly owned and operated in Australia with our headquarters in Darwin. We're a family run business that started at the Mindil Beach Sunset Markets in 2010.

Slappa's are made using a process called 'Closed Cell Foam Injection'. During this process, EVA foam is injected into closed cell moulds. This means that each thong is a single solid piece with no plug to pull out or seams to rub your foot wrong. It is also what gives every pair of Slappa's Thongs its own unique and individual look.

Slappa's Thongs are made of a foam called EVA or Ethylene Vinyl Acetate. This is actually the same material mouthguards are made out of which is why they mould and protect your feet so well.