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Shipping and returnsFAQ's
Got questions?
We have answers
We're here to help you get the most from your Slappa's Thongs. See some common questions and answers by using the search feature or browsing through our topics below. If you can't find the information you're looking for send us an email and we'll respond as soon as we can.
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We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by emailing us on: slappasthongs@gmail.com
Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state delivered. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address.
To cancel an order, simply email us on info@slappasthongs.com.au. Alternatively, you can phone us on 08 8942 1292.
If the order has already been dispatched you can send the items back to us within 14 days for a full refund less any applicable postage costs.
Yes, International orders are available. Shipping can be calculated once you have added your purchase to the cart. Click on ‘calculate shipping’ button and indicate your country, state or postcode. All orders are posted airmail. Delivery may take from 7-30 days for international postage for addresses outside Australia, depending on your location.
We aim to dispatch your Slappa’s Thongs on the same day the order is placed, however, please allow up to 48hrs for processing your order prior to shipping.
Orders are shipped on business days only (Monday – Friday, excluding public holidays within Australia).
Once your order is lodged, your tracking number will be emailed to you by Australia Post advising a parcel is coming from Darwin. Be sure to check your junk/ spam folder in case it lands there!
You can enter your Tracking ID on the Aus Post website here: https://auspost.com.au/mypost/track/#/search
Australian orders
We aim to dispatch your Slappa’s Thongs on the same day the order is placed, however, please allow up to 48hrs for processing your order prior to shipping. Orders are shipped on business days only, being Monday-Friday, excluding public holidays within Australia. Most deliveries will be delivered in Australia within 2-7 days.
Deliveries will be sent via trackable receipted delivery by Australia Post.
International orders
International orders are available. Shipping can be calculated once you have added your purchase to the cart. Click on ‘calculate shipping’ button and indicate your country, state or postcode. All orders are posted airmail. Delivery may take from 7-30 days for international postage for addresses outside Australia, depending on your location.
Slappa’s Thongs offers two shipping options;
Parcel Post – $9.50
Express Post – $15
Slappa’s Thongs offer two shipping options; Parcel Post – $9.50 and Express Post – $15. All orders are shipped from our fulfilment centre in Adelaide, Parcel Post 4-6 working days, Express Post 1-3 working days anywhere within Australia. We also offer free shipping (to Australian addresses only) for orders over $60. So why not get a pair for the whole family!
